How We Collect & Use Your Personal Data
Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating an account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with Huawei, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.
Before using Huawei’s products or services, you may need to provide personal data. In some cases you may be able to opt not to disclose your personal data to Huawei. However, not providing us with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
We may use your personal data for the following purposes:
- Creating an account.
- Contacting you with your consent
- Sending you important notices, such as installation of and updates to operating system or application.
- Providing you with customized user experience and content.
- Improving our products and services through internal audits, data analysis, and research.
- Complying with and enforcing applicable legal requirements, industry standards and our policies.
Cookies & Similar Technologies
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you
receive an email from Huawei, it may contain a click-through URL that links to our web page. If you click the link, we will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from our mailing list at any time if you do not want to be tracked in this manner.
How We Disclose Personal Data
The Website may share your personal data with other partners, as described in this Policy, when services are provided by partners authorized by Huawei. For example, when you make an online purchase from Huawei, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. In addition, as a global company, we may share personal data with our affiliates and subsidiaries.
To comply with applicable laws or respond to valid legal procedures, we may also disclose your personal data to law enforcement or other government agencies. The Website may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
Updates to This Policy
How to Contact Us
If you have any questions or suggestions, please contact us. If you have any privacy complaints or issues, and want to contact our Data Protection Officer (DPO), at [email protected];.
Last updated: January 2020